We are seeking a dedicated and detail-oriented Quality Assurance & Improvement Officer to join the People & Culture Department at Raffe Hotels & Resorts.
The successful candidate will be responsible for supporting quality assurance initiatives, compliance monitoring, continuous improvement programs, and operational audits across the Group’s properties. Working closely with departmental leaders and management teams, you will help ensure that policies, procedures, service standards, and People & Culture practices are consistently implemented and aligned with company objectives.
This role plays a key part in identifying improvement opportunities, monitoring performance standards, conducting audits and reviews, analysing trends, and assisting with the development and implementation of quality improvement initiatives. You will work collaboratively with stakeholders across the business to promote a culture of excellence, accountability, and continuous improvement.
The ideal candidate will possess strong analytical and organisational skills, excellent attention to detail, and the ability to communicate effectively with employees and managers at all levels. Experience in quality assurance, compliance, auditing, process improvement, or human resources will be highly regarded.
If you are passionate about driving operational excellence, enhancing workplace standards, and contributing to the ongoing success of a leading hospitality group, we would love to hear from you. Apply now and become part of the People & Culture team at Raffe Hotels & Resorts.