The IT & Telecommunications Officer is responsible for overall Island IT administration systems, including maintaining networks, servers and security programs and systems. This position assists the Group IT & Communications and Senior Systems Administrator in the upgrade and installation of new hardware and software, performs troubleshooting to address any problems with computer systems, assesses viruses and potential network threats, and monitors the use of emails and internet, including setting up of new users. The position provides back-up coverage of help desk and first/second level response to IT issues and queries across the Group.
Key performance indicators for this position include maintaining minimum of 99% network uptime, zero incidence of external systems security breaches, and IT Helpdesk turnaround times achieved.
Key Responsibilities
- Provide effective and efficient First and Second level IT support.
- Provide H/W and S/W support.
- Handle Basic Printer / UPS issues, escalating to supplier as required.
- Data terminations/Basic networking.
- Ensure Database backups are routinely completed.
- Install and configure computer hardware, software, systems, network devices, printers and scanners.
- Monitor and maintain computer systems and networks.
- Respond in a timely manner to service issues and requests.
- Provide technical support across the company (this may be in person or over the phone/remote logins).
- Setting up and maintain accounts for new users (Active Directory support)
- Repairing and replacing equipment as necessary
- Test new technology
- Complete basic Server management
- Provide End User PMS/Payroll/ERP support.
- Provide Basic Wifi/CCTV Support, including liaison with guests as required.
- Liaise with 3rd party vendors for faults where needed.
- Handle T&A Biometric setup and troubleshooting
- Provide POS hardware and KOT systems support.
- Any other reasonable task as requested by your manager.
- Maintain and update documentation of procedures and configurations.
- Routine IT Systems maintenance tasks
- Any other reasonable task as requested by your manager.
Position Specification
- Relevant tertiary qualification in Applied Computing, Information Technology Systems or similar
- Demonstrated experience in network cabling.
- Demonstrated experience in Network administration.
- Demonstrated understanding of trouble-shooting and where to look for issues
- Ability to work un-supervised.
- Good communication skills and attention to detail
- Preferably have working knowledge of some or all of the following: RoomMaster PMS, Sage ERP, Lauranka T&A, Winbiz Accounting/POS, Windows OS, IQ POS and Arcserve Backup/Replication.
Attractive remuneration package will be discussed with shortlisted applicants only.