The General Manager is responsible for the overall management of daily resort operations and leadership of the Plantation Island Resort operations team, providing strategic and operational leadership expertise to maximise financial performance, guest satisfaction, staff development, health and safety and compliance with relevant legislation.
Key performance indicators for this role include achievement of budgeted RevPar, property occupancy achieved, Revinate guest feedback scores and comments, financial performance against budgeted EBITA, operational compliance with OHS/ERA and other regulations and legislative requirements and staff engagement results.
Key Accountabilities:
• Oversee and manage the entire resort effectively and efficiently.
• Assume responsibility and accountability for but not limited to the day to day functions for all aspects of the resort operations.
• Consult with Chief Executive Officer for any major policy /procedure changes.
• Ensure that Fiji laws, including, but not limited to, labour law, OHS, NFA, health, town & country planning, hotel licensing board, business licenses, customs, biosecurity, etc are complied with.
• Creates an operating environment that assures consistent guest satisfaction and returnees.
• Monitors the performance of the resort through verification and analysis of guest satisfaction systems and financial report and initiate corrective actions.
• Maintains product and service quality standards by conducting on-going evaluations and investigating complaints and initiate corrective actions.
• Ensures events and activities are effective, creative and exceed guest satisfaction.
• Ensure resort accommodations and surroundings are well maintained, clean and timely prepared for guests check-in.
• Provide strategic leadership and mentorship to elicit superior performance of the entire team.
• Generate staff excitement, passion and commitment to PIR’s new Vision, Mission and Values statements.
• Overall responsible for financial profitability of the resort during the term of the appointment.
• Assist with the development of long- and short-term financial objectives.
• Ensure that appropriate controls and procedures are effectively devised and implemented for all aspects of resort operations.
• Ensure that approved policies and procedures are appropriately documented and reviewed towards
implementing improvements for effectiveness and sustainability.
• Ensure that board approved projects are implemented/ managed effectively and efficiently in accordance with the board approved “Master Plan”.
Professional Specification & Qualification:
• Master’s or Postgraduate Degree in Hospitality Management or related field.
• Demonstrated 10 years growth initiatives & success in Hospitality Management or similar role.
• Proven ability to mentor and lead an operational management team.
• Demonstrated experience in monitoring of guest satisfaction levels and implementation of action plans to address issues highlighted.
• Demonstrated understanding of P&L review, cost management and revenue generation initiatives.